AGENCY TESTIMONY
Immigration and Language Access Office (ISLA) services and training
1:15:28
·
60 sec
The ISLA office within ACS provides support and guidance on immigration and language access issues for ACS staff and contracted providers.
- Increased demand for ISLA's assistance due to the influx of newly arrived New Yorkers
- ISLA conducted 78 trainings for ACS and provider agency staff in 2024 to date
- Training focuses on understanding trauma faced by immigrant families, connecting them to services, and accessing language access services
- ACS has expanded language access services in spending and scope
Stephanie Gendell
1:15:28
As you know, ACS developed a managed promise NYC, a child care assistance program specifically for low income families with children, including undocumented children whose immigration status makes them ineligible for other federally funded childcare assistance.
1:15:45
The ISla office within ACS provides support and guidance on immigration and language access issues for ACS staff and contracted providers Since the start of the increase in newly arrived New Yorkers, we have seen an increased demand for Isla's assistance and support.
1:16:01
In 2024 to date, Isla has conducted 78 trainings for ACS and provider agency staff.
1:16:08
These training sessions focused on understanding the trauma faced by newly arrived immigrant families, how to help connect them to immigration services, and how to access language access services.
1:16:20
We've also expanded our language access services both in spending and in scope, including most recently charged attention centers.