AGENCY TESTIMONY
Current handling of radiator complaints by HPD
0:09:01
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63 sec
Santiago explains how HPD currently responds to and handles complaints related to radiator issues in New York City buildings.
- In fiscal year 2024, HPD received almost 6,400 complaints regarding various radiator issues.
- Inspectors issued more than 1,500 violations related to radiators during that time.
- Approximately 450 of those violations were considered immediately hazardous and received follow-up from the emergency repair program.
- HPD encourages tenants to report radiator issues to their landlord first, then to HPD via 311 if the owner is unresponsive.
AnnMarie Santiago
0:09:01
In fiscal year 2024, HPD received almost 6400 complaints regarding radiators in several categories, including air valve broken or missing, radiator loose, disconnected or missing, radiator cracked or leaking, and shut our valve broken.
0:09:17
Either in response to these complaints or as observed in the line of travel, inspectors issued more than 1500 violations related to radiators during that time.
0:09:27
Approximately 450 of those violations were considered to be immediately hazardous and received follow-up from our emergency repair program.
0:09:36
We strongly encourage any tenant experiencing issues with their radiator, whether the radiator is leaking or there is steam escaping, to report the condition to the landlord first, and then if the owner is unresponsive, to file a complaint with HPD by calling 311 or using 311 online to file an apartment maintenance complaint.
0:09:57
Intro 925 requires property owners to inspect, make repairs, and report on radiator inspections and repairs.
