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Q&A

Discussion on lack of progress and complaint process

1:31:54

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55 sec

Council Member Sanchez expresses frustration over the lack of progress in radiator safety since previous incidents. She questions the family about their experience with the complaint process and whether they felt empowered to report issues.

Sanchez notes that nothing has changed since the Ambrose siblings' and Benjamin's tragedy.
She criticizes the reliance on tenant complaints, suggesting it's inadequate
The council member inquires if the family had complained or felt educated about the process

Pierina Ana Sanchez

1:31:54

mom of someone a baby that's not too far away from regimen's age, I I just, again, extend my condolences and can't imagine the the pain that you have.

1:32:08

Appreciating your your reaction to some of the testimony that you heard from the agencies today, nothing has changed.

1:32:16

Nothing has changed from when we lost the Ambrose siblings.

1:32:20

Nothing has changed since since Benjamin.

1:32:22

We rely on tenants making complaints.

1:32:26

And as we heard today, 1600 complaints in the city of New York, I can I would bet anyone in the world that that is not representative or reflective of how many radiator issues there are in the city of New York?

1:32:38

And so in in your in your case, did you con did you complain?

1:32:44

Did you feel educated or empowered?

1:32:46

To to complain to the city and the agencies?

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Council member inquires about Benjamin Zachariah

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Family explains lack of visible radiator issues