Q&A
Statistics on radiator complaints and violations in NYC
0:28:19
·
93 sec
Council Member Sanchez inquires about the nature of radiator-related complaints and violations in New York City. Deputy Commissioner Santiago from HPD provides statistics on complaints received and violations issued, including those considered immediately hazardous.
- Nearly 6,400 radiator-related complaints were received by HPD in various categories
- 1,600 radiator-related violations were issued in fiscal year 2024
- 450 of these violations were considered immediately hazardous and received follow-up from the ERP team
- Emergency violations typically involve issues with air valves or steam, requiring repair within 24 hours
Pierina Ana Sanchez
0:28:19
So my my first questions my first series of questions, deputy commissioner, just gonna be in connection to your testimony.
0:28:25
So you you explained that HPD received almost 6400 complaints regarding radiators in several categories, including air valve that was broken or missing radiator that was loose connected or missing, radiator that was cracked or leaking, the shutoff valve was broken, and that 1600 violations related to radiators were issued during this time in fiscal year 24.
0:28:49
450 of those were considered to be immediately hazardous and received follow-up from the ERP team.
0:28:55
So can you can you just help us understand the 450 violations that were considered to be immediately hazard ITIS, WHAT KIND OF VIOLATIONS ARE WE TALKING ABOUT?
0:29:05
AND How SHOULD THE REGULAR NEW YORKER WHO IS LOOKING AT THEIR RADIATOR UNDERSTAND THAT THEY MAY BE AT RISK?
AnnMarie Santiago
0:29:12
Andrew: YES, THANK YOU, CANCEL MEMBER.
0:29:15
SO WHEN IN sector sees a radiator.
0:29:19
It's primarily violations regarding either the air valves or steam that are emergency repair generating violations.
0:29:28
And as you know through the emergency repair process, we follow-up with phone calls to the property owner, to the tenant, we go out and we attempt to take a look at the condition and if necessary hire a contractor to do some repair work.
0:29:43
Most of our emergency repair conditions across the board are corrected by property owners.
0:29:47
And owners are required to fix those in the case of of radiators within 24 hours of notice.
