REMARKS
VetConnect NYC and challenges in case management for veterans
1:10:44
·
75 sec
Jason Loughran discusses VetConnect NYC, an early adopter of care coordination in the city, and highlights the challenges faced in case management for veterans' mental health services.
- VetConnect NYC uses various programs to track metrics for efficacy
- The effectiveness of these programs ultimately depends on the personnel utilizing the software and collecting information
- Loughran emphasizes the need for investment in caseworkers and social workers who are on the ground talking to veterans daily
- Challenges include high caseloads, the need for sustainable wages, and proper training for case workers
Jason Loughran
1:10:44
And Mr.
1:10:44
Cheryl, I'd also like to add that, we were one of, I think, maybe the most early adopters of care coordination in the city with VetConnect NYC And we're fairly familiar with case management and the social workers who utilize different programs to track different metrics for efficacy and things.
1:11:06
And we will just I would like to bring to attention that much of these wonderful piece of technology, one that we're working on right now where we relaunching that connect is wonderful.
1:11:16
But ultimately, it comes down to the personnel who is utilizing the software and who are collecting that information and putting it into the software for us to reach those outcomes given today's climate, you know, the number of people who need the mental health services, sometimes the demand and the caseloads of these social workers are very large.
1:11:37
And so to collect the data, it is more of a question of, are we investing in the caseworkers, in the people who are on the ground talking to these people every day?
Robert F. Holden
1:11:47
Exactly.
1:11:47
Yeah.
Jason Loughran
1:11:48
Because that's really where it's gonna occur.
1:11:50
The technology could be wonderful.
1:11:52
But are we you know, are do they have sustainable wages to keep them in that position?
1:11:58
Are they trade accordingly?
