REMARKS
Challenges in reporting scams to police, especially for non-English speaking seniors
1:51:37
·
112 sec
Council Member Susan Zhuang highlights the difficulties seniors face when attempting to report scams to the police, particularly for non-English speaking individuals. She emphasizes the need for clearer guidelines and assistance in the reporting process.
- Language barriers often prevent effective communication between seniors and police
- Seniors are frequently turned away or asked to bring additional documentation, causing frustration
- Zhuang suggests creating a standardized list of required documents and procedures for reporting scams
- She notes that multiple trips to the police station can be financially burdensome for seniors with limited mobility
Susan Zhuang
1:51:37
Thank you.
1:51:37
And, also, in my community, I I love all the police come to senior centers doing crime prevention.
1:51:46
But do we But a lot of the time we see the case, they came to my office saying, they go to prison, the police doesn't take it.
1:51:56
And then I think that a lot of them, they missed the information.
1:52:01
Do we able to the police department able to do a sheet of how to report scan, what document you need to bring, what what area you should report, because especially the senior, they don't know.
1:52:19
And a lot of my constituents, they have language barrier.
1:52:24
They're good to please, please say maybe did not understand the language, maybe the people there did not understand them.
1:52:31
So is anything we can have, like, a list?
1:52:35
And then which person you should go?
1:52:37
And then which what do you need to bring?
1:52:41
Have a list that will be easier and we I think all the elected official will be partnered with willing to partner with you guys and send to our constituents what you need to bring.
1:52:52
It's it's I think the prevention part you guys doing, I would say, very good job.
1:52:59
But when the case happened, the can student go to prison.
1:53:06
They don't know what to bring.
1:53:07
Even they think they brought enough information, and then they got, oh, you need to bring one of this thing, and then then they come back, and then then the the prison tell them, oh, you need to bring another thing.
1:53:19
So it's very difficult, especially for seniors.
1:53:22
They are not very mobile, and then they have to order car service.
1:53:26
It's Yeah.
1:53:27
A lot of money for them also.
