Q&A
NYPD's procedures for handling and expediting police reports for elder fraud cases
2:36:26
·
141 sec
NYPD representatives explain their procedures for handling and expediting police reports for elder fraud cases, emphasizing timely processing and accessibility.
- There is no set timeframe for receiving a police report, but complainants can get a receipt or complaint number immediately after filing
- Reports can be made in person at precincts, at home visits, or in rare cases, by phone or letter
- There is currently no online form for submitting reports
- The department handles approximately 600,000 to 700,000 total complaints annually
- Quality Assurance audits over 100,000 complaints each year for proper classification and timeliness
Crystal Hudson
2:36:26
Okay.
2:36:26
Great.
2:36:28
How does the NYPD handle situations where clients do not receive their valid police report within the expected time frame?
Julie Morrill
2:36:38
I'm sorry.
2:36:39
Can you just say it again?
Crystal Hudson
2:36:40
How does the NYPD handle situations where clients do not receive their valid police report within the expected time frame.
2:36:46
So if they have to submit a police report to the bank, for example, is do you have a a process for maybe expediting a report?
2:36:55
Or how do you how do you deal with somebody who may say, like, I haven't received police report yet, and I need to submit it to the bank in order to get my money back or what have you.
Julie Morrill
2:37:04
There that is nothing that we would actually track, and there really is no time frame for anything like that.
2:37:10
But anyone who makes a complaint, anyone who makes a complaint can receive that what's basically a receipt of having made a complaint as soon as the complaint is is made and entered into the system.
2:37:22
If they don't if they want a number for that right away, they can get it while they're there.
2:37:27
If we take the report at their at their home, it might take, you know, 24 hours, let's say, but there's no set time at which that becomes available.
2:37:38
And we're not withholding that.
2:37:40
That's not actually an issue that that we see is that somebody says, I need my complaint report number, and I don't have it yet.
2:37:47
Okay.
2:37:48
Because there should be no no serious weight at all there.
Crystal Hudson
2:37:51
And is the only way for somebody to make a report or a complaint in person, either at the precinct or through officers at their home or
Julie Morrill
2:38:01
It is incredibly rare to even have this as an issue, but someone could report something by sending us a letter.
2:38:10
Or entirely over the phone if we have enough information.
2:38:14
But generally speaking, all of these, there would be in person contact.
2:38:19
There's no, like, online form or anything.
2:38:21
No.
2:38:21
There's no entirely online form right now.
Crystal Hudson
2:38:26
How does the NYPD track the status of submitted reports to ensure timely processing for clients?
2:38:34
You said you don't.
Lorraine Cortés-Vázquez
2:38:35
You you don't have access.
Crystal Hudson
2:38:39
Like like at any point in time, can you tell me, oh, we have 1000, you know, police reports in the system currently?
