Q&A
NYPD's procedures for taking fraud complaints and language assistance
1:53:30
·
126 sec
Deputy Chief Julie Morrill explains the NYPD's procedures for taking fraud complaints and emphasizes their language assistance capabilities. She clarifies the process and addresses concerns raised by Council Member Zhuang.
- Victims can report fraud at any precinct or call 911 for at-home assistance
- NYPD is certified to translate in 109 different languages, with over 5,600 certified translator officers
- Complaints should be taken regardless of the precinct where the victim resides
- Additional documentation may be requested during follow-up investigations, not for initial complaints
- Morrill stresses that turning away complainants is not the correct procedure
Julie Morrill
1:53:30
Hi.
1:53:31
It this needs to be said as many times as we need to say it and as loud as we need to say it.
1:53:37
They need to bring themselves if they can to come to the precinct if they can't.
1:53:41
They can call 911.
1:53:43
And someone will come to them to take their report there.
1:53:47
There is no one list for everything anyone would need to have as proofs, and all they need to make their complaint.
1:53:54
In some of those cases that you're describing, the complaint has already taken.
1:53:58
And what they're asked for for follow ups or what is needed or wanted for their specific case to further the investigation.
1:54:05
In other cases, if they were turned away, they were turned away wrongly.
1:54:11
If they have enough to be able to say that they were defrauded, that they have a complaint to make, their complaint should be taken.
1:54:19
So they should speak to somebody there as to what precinct to go to.
1:54:24
It's not their responsibility to know what precinct they live in, nor is that necessary thing.
1:54:29
If they go to any station house, they should be helped.
1:54:33
And I wanna add in any language also.
1:54:37
The NYPD is certified to translate in a 109 different languages, and we have 56 100 plus officers who are certified translators.
1:54:47
We have an awful lot more than that that speak various languages, and we speak, for instance, every language and dialect I believe from China.
1:54:57
So that's quite a bit Right?
1:54:59
And we're certified in in 4 different languages from China that I'm aware of.
1:55:04
So we we can help them.
1:55:07
We can help them.
1:55:08
Yeah.
1:55:08
And if they're not getting the help right there that they need, they can speak to one of the crime prevention officers or an NCO or someone else there that can help walk them through what they need for their particular case.
1:55:22
Every case is different.
1:55:24
We don't want to have to say here is a laundry list of things you might need as proofs because we don't wanna confuse it.
1:55:32
They do not need those proofs to make their original complaint.
