Matt Cipolla provides a specific example of how the monitor team addressed a resident association's security concerns in a RAD/PACT development. This illustrates their role as a facilitator between residents and NYCHA leadership.

• A resident association raised security issues that were not being addressed at the neighborhood level
• The monitor team facilitated communication between resident association leaders and senior NYCHA leadership
• The monitor's role often involves facilitating communication and ensuring resident concerns are heard