AGENCY TESTIMONY
Heat restoration and boiler replacement progress
1:13:05
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96 sec
NYCHA has made significant improvements in heat restoration and boiler replacement across its properties. The agency has reduced the number and duration of heat outages and is on track to meet its boiler replacement goals.
- In the 2023-2024 heat season, NYCHA reduced outages to 303 with an average duration of 7.21 hours, down from 564 outages with 8.99 hours duration in 2021-2022
- The capital team has replaced 128 boilers and is on pace to meet the requirement of 297 boiler replacements by 2026
- The PACT program has exceeded its goal, replacing 237 boilers against a target of 200
- New boiler plants include automated controls and decoupled hot water systems for improved reliability
Brad Greenburg
1:13:05
Slide 8 and next slide is a snapshot of one portion of our dashboard to report on NICE's compliance with the obligation to restore heat to residents.
1:13:12
As you can see, we have made progress each year.
1:13:15
In the 2021, 2022 heat season, we had 564 outages with an average duration of 8.99 hours.
1:13:22
The next year, we lowered that to 384 outages with an average duration of 8.22 hours.
1:13:27
And last heat season was our best performance yet.
1:13:30
We had 303 outages with an average duration of 7.21 hours.
1:13:34
Any outage is an issue, but bending this curve and ensuring we respond quickly is essential to ensure residents get the consistent heat service they deserve.
1:13:43
Slide 9 is a snapshot of our dashboard reporting on our progress to replace more than 500 boilers across the night shift portfolio, which is also an agreement requirement and it uses both our capital and packed programs.
1:13:56
To date, our capital team has replaced 128 boilers and forecast that they are on pace to meet the requirement that 297 boilers be replaced by 2026.
1:14:07
Our packed program has already exceeded the goal to replace 200 boilers, haven't replaced 237 boilers across the program.
1:14:14
Slide 10, the next slide shows some pictures of these new boiler plants, including a new boiler plant at a packed property, boulevard houses, and new boilers at night managed properties, Coney Island Houses And Cypress Hills.
1:14:26
In many cases, these new systems are easier for our staff to manage as we also are decoupling hot water systems or providing automated controls.
1:14:34
Regardless, we were placing decades old outdated boilers with new heating equipment that provides more reliable service.
