AGENCY TESTIMONY
NYCHA's transformation plan and organizational changes
1:09:07
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57 sec
NYCHA developed a transformation plan in March 2021, followed by implementation plans in 2022 and 2023. These plans outline strategies to improve the resident experience and strengthen the agency's future.
- The plans include changes to NYCHA's governance, leadership structure, property management systems, and central support functions
- NYCHA implemented a neighborhood model, decentralizing resources and decision-making to 29 neighborhood offices across the city
- Processes related to repairs, work order management, janitorial schedules, and lease enforcement were overhauled
- New investments in staff training were made to support the agency's mission
Brad Greenburg
1:09:07
As detailed on the next slide on Slide 3, as part of the HUD agreement, obligation to create an organizational plan, Nitro developed a transformation plan issued in March 2021 followed by 2 implementation plans issued in 20222023.
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These plans include a set of strategies to improve the resident experience and set the agency on a path to a stronger future.
1:09:29
The plans outline changes to NYCHA's governance and leadership structure, property management systems, and central support functions.
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For instance, we implemented the neighborhood model pushing resources and decision making authority away from the central office and into 29 neighborhood offices across the city.
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We also overhauled our processes related to repair and work order management, janitorial work schedules and cleanliness, and lease enforcement issues at the development.
1:09:55
At the same time, we are making new investments in staff training so we can deliver on our mission.
1:10:01
Now I'd like to take you through some of the progress Knight has made since signing the HUD agreement.
