Q&A
DOC efforts to improve investigation processes and substantiation rates
1:32:09
·
110 sec
Commissioner Maginley-Liddie outlines DOC's efforts to improve investigation processes and increase substantiation rates for sexual abuse allegations.
- Key initiatives include:
- Revamping and increasing training for staff
- Implementing required screening and vetting processes
- Expanding scrutiny to all individuals entering DOC facilities, including contractors and visitors
- DOC is implementing a new case management system called 'case builder' to:
- Track complaints and outcomes more effectively
- Provide department-wide access to information
- Increase transparency in the investigation process
- The department acknowledges the need for adequate data and better understanding of ongoing issues
- The new system aims to address the problem of multiple, disconnected databases and improve information sharing across the agency
Sandy Nurse
1:32:09
So thank you for sharing that.
1:32:13
It's good to know that we're getting closer to the national average, but is there what else besides what you've mentioned today, the additional methods that are you're implementing the staffing beyond that.
1:32:28
Is is is there anything else in the way of you being on par with the rest of of the nation in terms of the substantiation rate?
Lynelle Maginley-Liddie
1:32:38
Well, I think one of the key things for us is additional training.
1:32:43
We're definitely revamped our training, and Doctor Johnson can speak to that.
1:32:49
But I think it's important even from the onset We're doing the the required screening.
1:32:54
We're doing the required vetting.
1:32:56
And we're also looking at everyone who enters our facilities.
1:33:01
Staff, also contractors, visitors, anyone entering our facilities, the key here, I think, is really about training and also implementing a system where we can track these complaints, track the outcomes, and that's what we've done with our case builder.
1:33:18
That's that's fairly you that we're rolling out, and we're looking to sort of make the necessary tweaks.
1:33:24
But it's really having adequate data and understanding what's going on.
1:33:29
And I could tell you, you know, with the department, there multiple multiple databases for information and case builder is going to allow us to be more efficient and that we can share in track information department wide as an agency and there's transparency.
Sandy Nurse
1:33:46
Okay.
1:33:46
Thank you for that.
1:33:48
I wanna recognize council member, Hanif on Zoom, and I'm gonna open it up to members.
1:33:54
We've got Marte Stevens, Kevan, Rivera, and Narcisse.
1:33:57
So I'm gonna turn it over to council member, Marte.
