Q&A
911 dispatch process and emergency call prioritization
0:49:00
·
61 sec
Chief Fields explains the 911 dispatch process and how calls are prioritized based on the severity of the emergency.
- Dispatchers use a set of algorithms and questions to assess the emergency
- The first questions determine if the patient is awake and breathing
- Based on the caller's responses, the call is categorized and prioritized
- Highest priority calls (e.g., cardiac arrest) receive immediate dispatch of multiple resources
- Council Member Brewer raises a concern about reports of 911 calls going to voicemail, which Chief Fields has not heard about