Q&A
911 dispatch process and emergency call prioritization
0:49:00
·
61 sec
Chief Fields explains the 911 dispatch process and how calls are prioritized based on the severity of the emergency.
- Dispatchers use a set of algorithms and questions to assess the emergency
- The first questions determine if the patient is awake and breathing
- Based on the caller's responses, the call is categorized and prioritized
- Highest priority calls (e.g., cardiac arrest) receive immediate dispatch of multiple resources
- Council Member Brewer raises a concern about reports of 911 calls going to voicemail, which Chief Fields has not heard about
Michael Fields
0:49:00
So dispatch has a set of algorithms and questions that they ask caller.
0:49:05
They start to call off by identify immediately as the patient awaken breathing.
0:49:10
If they answer no to either one of those, that coal is made of cardiac arrest, which is our priority one assignment.
0:49:15
And CFOs, paramedics, and EMTs, a dispatch to that forthwith.
0:49:20
But based off what they are saying is the complaint.
0:49:23
They have a algorithm to ask additional questions, and then it falls into a category of call typing.
Gale Brewer
0:49:31
Okay.
0:49:32
Apparently, a council member, staff, reported that they got a voice mail recording three times when they were trying to report a medical emergency to 911.
0:49:41
People are hearing this more often.
0:49:43
So, again, this this batch does it ever end up with a call being asked to leave a voice mail and under what circumstances of that may not be your bailiwick.
0:49:53
What is that something that you've heard anything about in terms of 911?
Michael Fields
0:49:58
No.
0:49:58
I'm sorry.
0:49:59
I I have never heard that.
Gale Brewer
0:50:00
Okay.
