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Q&A

911 dispatch process and emergency call prioritization

0:49:00

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61 sec

Chief Fields explains the 911 dispatch process and how calls are prioritized based on the severity of the emergency.

  • Dispatchers use a set of algorithms and questions to assess the emergency
  • The first questions determine if the patient is awake and breathing
  • Based on the caller's responses, the call is categorized and prioritized
  • Highest priority calls (e.g., cardiac arrest) receive immediate dispatch of multiple resources
  • Council Member Brewer raises a concern about reports of 911 calls going to voicemail, which Chief Fields has not heard about