Q&A
Expansion of the Hospital Liaison Officer (HLO) program
0:44:40
·
71 sec
Council Member Brewer inquires about the expansion of the Hospital Liaison Officer (HLO) program to address emergency room delays. Chief Fields outlines the plans for implementing this program in NYC Health + Hospitals facilities.
- The HLO program is being reintroduced after previously operating in 5 hospitals
- FDNY is currently training members for the program
- By December 29th, the program will be operational in 9 out of 11 H+H hospitals, 12 hours a day, 7 days a week
Gale Brewer
0:44:40
Okay.
0:44:41
Because I guess we're all trying you've got the traffic issues, you've got the record call volume, which I'd love to know what you think the 28,000 increases from emergency room delays.
0:44:51
I mean, we've all been talking about that and, of course, the staffing in the emergency rooms and for you.
0:44:58
So I mentioned telemedicine is an idea I don't quite know if I'm on the street, if I know the lady's collapsed, I'm calling.
0:45:06
I don't know if I can do telemedicine.
0:45:08
Even though she may not be life threatening, she may have fallen, she may have gotten hit, there's an idea do like your idea of having somebody at the emergency room.
0:45:17
How many emergency rooms are staffed with this new staff person who can take over if appropriate for the EMS personnel?
0:45:25
How many hospitals have that now?
Michael Fields
0:45:26
So this is a program that we did in the past.
0:45:29
It was a total of 5 hospitals at the time spread throughout the city.
0:45:32
Currently, we have our members in training for this program, and we have we're having them out November 10th is when we're gonna start the initiative.
0:45:41
By December 29th, we should have the members 12 hours a day, 7 days a week, inside of 9 of the 11 h and h hospitals.
