Q&A
FDNY addresses challenges in high-need communities
1:01:44
·
83 sec
Chief Michael Fields explains how FDNY is addressing unique challenges in high-need communities, focusing on language barriers and building access issues:
- For language barriers, EMS crews use phone applications and the AT&T hotline for interpretation.
- Video conferencing applications are now available for visual communication with interpreters.
- For building access, FDNY advocates for all buildings to be up to code and maintains reports on access difficulties.
- FDNY is planning to implement AI technology to provide crews with information about previous visits to locations, including any history of violence against EMS.
- This new technology will be part of the upcoming new Computer Aided Dispatch (CAD) system.
- The approach demonstrates FDNY's efforts to use technology to improve response efficiency and crew safety in challenging environments.
Mercedes Narcisse
1:01:44
Is unfortunate.
1:01:46
I feel like if we had the services that would not happen.
1:01:50
What steps are being taken to address unique challenges in high need communities such as language barriers, traffic congestion, or difficulty in assessing certain buildings or areas.
Michael Fields
1:02:05
In in respects to language, our crews that arrive at the location, they have phone phones with applications on them.
1:02:12
That are able to navigate language barriers.
1:02:15
We can utilize the AT and T hotline.
1:02:17
We can utilize applications now where we can actually video conference with the patients so that we can have somebody to interpret the language.
1:02:26
And respects the buildings.
1:02:27
Buildings are getting taller.
1:02:30
We advocate as best as possible to make sure that all buildings are up to cold.
1:02:35
And, you know, we keep the fire operations sides, keep sit reports, which is a breakdown of any type of difficulties they may have had at those locations.
1:02:45
As future progress, we're gonna utilize AI technology so that when I arrive at a location, I can look to see how often has EMS been at that location?
1:02:55
Do we have any patients in that location that have been on violent to EMS in the past?
1:03:00
So we're building off of technology.
1:03:02
And that will come onboard when we get our new CAD system in the future.
