Q&A
H+H express care model and NYC Care expansion impact
2:09:47
·
95 sec
Dr. Birnbaum provides information on the effectiveness of H+H's virtual express care program and briefly addresses the impact of NYC Care expansion on emergency department visits.
- The virtual express care program has seen approximately 22,000 patients since its implementation in 2020
- About 50% of patients using virtual express care were managed without requiring transportation to H+H facilities
- Dr. Birnbaum could not comment specifically on how NYC Care has affected emergency department visits
- H+H continues to see all patients in their emergency departments regardless of insurance status or ability to pay
Mercedes Narcisse
2:09:47
Great.
2:09:49
Can you please tell us more about HNH express care model and how effective has it had been in reducing the number of nonurgent patients presenting to the emergency room?
2:10:02
What met tricks are used to assess to assess its impact and are there any future expansion plans for this model in 2024 and beyond?
Adrienne Birnbaum
2:10:13
Sure.
2:10:14
Our virtual express care program has seen approximately 22,000 patients since it was implemented in 2020.
2:10:24
And of those patients, about 50% were able to be managed in a way that did not require them to be transported to one of our facilities.
Mercedes Narcisse
2:10:36
That's a good improvement.
2:10:40
With new NYC Care expanding to old borrowers.
2:10:44
What impact has it had on reducing emergencies visit by increasing primary care access, which I'll lead to that before, particularly in high density areas like the Bronx and Brooklyn?
Adrienne Birnbaum
2:10:59
I can't comment specifically on how NYC cares has affected that, but we continue to see all our patients without regard to their insurance their ability to pay in our emergency departments.
Mercedes Narcisse
2:11:18
Alright.
2:11:18
So I'm gonna pass it to my chair, Cariola.
2:11:21
Thank you.
