AGENCY TESTIMONY
HPD's enforcement work and tenant protection efforts
0:18:32
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65 sec
HPD engages in a wide range of enforcement activities to ensure housing quality and safety for New York City residents. These efforts include responding to complaints, conducting emergency repairs, and initiating litigation when necessary.
- HPD responds to hundreds of thousands of complaints through 311 for issues like no heat, pests, and leaks
- The department has over 900 staff dedicated to the enforcement process
- HPD uses enhanced enforcement tools to identify buildings with significant hazardous violations
- The department focuses on educating both tenants and owners about their rights and responsibilities
AnnMarie Santiago
0:18:32
Every New Yorker deserves a safe, affordable place to live in a neighborhood they love, and HPD works towards this goal every day.
0:18:39
HPD's enforcement work ranges from responding to 100 of 1000 of complaints received through 311 for conditions such as no heat, pests, and leaks, to conducting emergency repairs for immediately hazardous violations when landlords fail to do so, to litigating, to initiating litigation in housing court seeking the correction of violations.
0:19:00
HPD has a varied set of enhanced enforcement tools, which identify buildings with significant hazardous or immediately hazardous violations, either generally or of a certain type like heat, for special enforcement programs.
0:19:12
We have more than 900 staff dedicated to this entire process.
0:19:17
Just as importantly, HPD is committed to educating tenants and owners about their rights and responsibilities to ensure homes are safe and habitable.
0:19:25
With our colleagues throughout HPD, we work tirelessly to preserve our existing housing stock and to ensure it remains affordable.
0:19:33
HPD also has a number of programs to protect tenants from harassment.
