Q&A
Inquiry about tenant helpline hours and potential expansion to 24/7 service
0:47:50
·
66 sec
Council Member Sandy Nurse inquires about the current hours of operation for the tenant helpline and suggests expanding it to a 24/7 service. HPD representatives are unable to provide immediate answers but promise to follow up.
- Current helpline hours are discussed, but HPD representatives cannot confirm them as the service is not within their department
- Council member expresses concern about lockouts occurring outside of helpline hours
- Suggestion made to consider expanding the service to a 24/7 rapid response system
Sandy Nurse
0:47:50
Okay.
0:47:51
Okay.
0:47:52
I appreciate that.
0:47:54
And for HPD, can you confirm the tenant, helpline hours?
0:48:01
So in addition to calling 911, the city has a flyer on illegal evictions that tells tenants to call three one one and ask for the tenant helpline.
0:48:10
I have on here, and I just wanna confirm with you, the hotline hours are Monday, 9:30 AM to 4:30 PM, and, Tuesdays through Fridays, 9:30 AM to 5:30 PM, and 10:30 AM to 5:30 PM on Saturday.
0:48:27
Are those correct hours?
AnnMarie Santiago
0:48:31
Thank you for the question, council member.
0:48:33
The, that unit is not within HPD, so I will have to get confirmation Okay.
0:48:38
For you on those hours.
0:48:39
No problem.
Sandy Nurse
0:48:40
So I guess that well, I had a question here about what would happen, if a tenant calls the helpline outside of these hours, but it sounds like you're you're not able to answer those.
AnnMarie Santiago
0:48:50
Yeah.
0:48:50
I I apologize for that, council member.
0:48:52
We will, circle back with DSS and get an answer for you.
0:48:56
Okay.
