Q&A
Homeowner Help Desk statistics and goals
1:42:20
·
77 sec
Council Member Crystal Hudson inquires about the statistics and goals of the Homeowner Help Desk program. Jenny Weyel from HPD provides details on the program's past performance and future targets.
- During a 1-year pilot in 2021-2022, the program engaged 47,000 homeowners and assisted 2,300
- The pilot occurred during the pandemic, which made in-person outreach challenging
- For the expanded program, they expect to:
- Reach 160,000 New Yorkers
- Assist 25,000 New Yorkers
- Stabilize 5,000 homeowners
Crystal Hudson
1:42:20
How many New Yorkers requested assistance from the homeowner protection program?
1:42:28
You may have run through some of those numbers before.
UNKNOWN
1:42:30
So
Jenny Weyel
1:42:30
the homeowner protection program is actually a state, run program.
1:42:35
It is, different from the homeowner help desk.
Crystal Hudson
1:42:40
Okay.
1:42:40
How many New Yorkers have requested assistance from the homeowner help desk?
Jenny Weyel
1:42:43
The homeowner help desk, we implemented the pilot that I mentioned.
1:42:48
It was a 1 year pilot in 2021 and 2022.
1:42:53
If you give me one second, I can look up the number of how many people we served.
1:42:59
So we engaged 47,000 homeowners and assisted, 2,300 homeowners during this 1 year pilot program, which as you, will note, also happened during the pandemic.
1:43:12
So that made, in person outreach more challenging.
1:43:17
With the expanded homeowner help desk program, we expect to reach a 160,000 New Yorkers, assist 25,000 New Yorkers, and stabilize 5,000 of those homeowners.
Crystal Hudson
1:43:33
Okay.
1:43:34
That's a ambitious goal.
1:43:37
Tenfold.
