Q&A
Appeal process for extenuating circumstances decisions
2:24:51
·
162 sec
Officials describe the appeal process for extenuating circumstances decisions, including multiple ways to appeal and the handling of these appeals. They also discuss data collection on appeals and responses.
- Three ways to appeal: email, advocate contact, and speaking to on-site staff
- Officials claim to keep data on responses to appeals, but don't have specifics on hand
- Determination letters are provided to guests outlining the decision made
Alexa Avilés
2:24:51
And is there a, an ability to appeal Yes.
2:24:57
This decision, can you walk us through what that is like?
UNKNOWN
2:25:00
There are
UNKNOWN
2:25:00
3 ways to appeal.
2:25:02
There is an email address that is both on the determination letter at the end of an extenuating circumstance review.
2:25:09
Also, advocates and others can contact, us on behalf of clients, which they do frequently.
2:25:16
Also, clients may individually speak to staff on-site to express concern and to have, the determination explained to them.
Alexa Avilés
2:25:27
What was the second the second, option?
2:25:29
Advocates.
UNKNOWN
2:25:31
Advocates.
2:25:31
Can contact us directly on behalf of their client.
Alexa Avilés
2:25:34
And do are you keeping any data around appeals?
2:25:37
How many appeals are coming from advocates?
2:25:39
How many are coming from clients?
2:25:41
Yes.
2:25:41
We have that data.
2:25:42
What the results are?
2:25:45
Can you report around what the status of appeals are and and what are provided and denied?
UNKNOWN
2:25:54
We can provide that information to you.
2:25:55
I don't have it with me, but what I can tell you is that in terms of formal appeals as outlined in the stipulation, I do not believe we have received any.
2:26:04
Most of them have been inquiries about status that we have answered, with information and, updates.
2:26:12
And all guests are encouraged to consider if with additional documentation, one thing that happens is that guests may affirm that they have taken steps towards independence without any documentation to indicate that is the case.
2:26:28
And so often, guests will come back to the site and have a second EC interview with that documentation.
2:26:37
They are informed they can do that at the same time.
Alexa Avilés
2:26:39
And in terms of, those are those are those documents provided in preferred language?
UNKNOWN
2:26:49
The documents that the guests provide to us can be provided in multiple languages, and the documents that we provide to the guests, which I assume you are asking Yes.
2:26:58
They are provided in the guests' preferred language.
2:27:01
They are also interpreted for them on-site by an in person interpreter in their preferred language.
Alexa Avilés
2:27:09
So every every document or is that upon request?
2:27:13
Because we know there's there's some in some instances, literacy issues.
UNKNOWN
2:27:17
So again, at the extenuating circumstance interview, we provide a determination letter, and that determination letter is read to the guest in their preferred language by an interpreter.
2:27:31
Got it.
2:27:32
As well as being provided in writing.
