Q&A
Details of case management services provided to asylum seekers
2:13:35
·
170 sec
Council Member Avilés inquires about the specifics of case management services provided to asylum seekers. Officials explain the individualized approach to helping asylum seekers make plans for resettlement, including assistance with work permits, legal processes, job searching, and connecting to various services.
- Case management focuses on creating 30-60 day plans for resettlement
- Services include help with work permits, legal processes, job searches, and referrals to training programs
- Officials emphasize the importance of qualitative outcomes rather than just quantitative data
Alexa Avilés
2:13:35
So so, I guess in terms of the the case management, which we've talked a lot about, the you mentioned saving money.
2:13:47
Is that part of case management?
2:13:49
Are there financial can you tell me, like, what actually case management looks like?
2:13:54
Because I will say we hear we hear the administration say intensive case management all the time.
2:14:00
And there was an example in the pre panel of someone whose case management actually resulted in in work.
2:14:07
So not all bad.
2:14:08
Nevertheless, we do hear a lot of stories that the intensive case management is an exit interview.
2:14:14
That's not intensive case management.
2:14:16
That's that's pushing people.
2:14:18
Like, you remind, you gotta go in 2 weeks.
2:14:21
What is your plan?
2:14:23
So so walk us through what this intensive case management is supposed to be.
Molly Schaeffer
2:14:31
So, I mean, I'll turn it over to doctor Ted in a second, but I think that overall, the the importance and the point of the case management in our system is to help every single person make a plan for what are they gonna do in the next 30 60 days that's gonna help them resettle out of shelter.
2:14:48
So that means how are they gonna get farther along in their, work permit, and their legal process?
2:14:56
How can we get them appointments to do that?
2:14:58
How can we make sure that they're looking at ways to get work?
2:15:01
Most people are working, but how are we helping facilitate that?
2:15:05
If we have, referrals to OSHA trainings, if we have referral and and ESOL classes, how are we connecting people to that?
Alexa Avilés
2:15:15
So are you are you keeping any particular, data on I know doctor Long, you mentioned 700,000 case management hours.
2:15:25
I don't know what that means, but, like, are you because it's the quantity is less important than the quality.
2:15:33
Right?
2:15:33
If we have an immigration system that takes 4 years to actually get through step 1, I don't care that we did 70,000 applications if we only have one person that actually can get through that system.
2:15:44
So so really what I'm hoping to understand is how how is the quality and real outcomes, that we are pursuing actually reflected in the context of a city where we haven't been able to get folks to move on from our shelter system.
2:16:02
Generally, we have the highest number of children, which council member mentioned, which has been persistent for the past 9 years.
2:16:11
So I guess if I could just understand more quantitatively, not quantitatively, qualitatively, what that truly does look like, that would be helpful.
