Q&A
Discussion on case management practices and discrepancies in shelter services
2:49:04
·
123 sec
Council Member Diana Ayala inquires about case management practices in shelters, focusing on requirements, frequency of meetings, and discrepancies in services across different sites. Christine Quinn provides insights into how Women in Need (WIN) operates its case management system.
- Quinn explains that case management requirements are negotiated with the city for each shelter, including staffing numbers and language capabilities.
- The discussion covers the frequency of case manager meetings with families, which varies based on individual situations but is typically at least weekly.
- Ayala expresses concern about discrepancies in case management levels between different shelter sites.
- Quinn attributes these differences to budget negotiations and the lack of housing placement expectations for migrants due to their ineligibility for housing subsidies.
- The conversation highlights the contradiction between the 30/60 day rule's goal of transitioning people to housing and the reality of migrants' limited access to housing options.
Diana Ayala
2:49:04
As a as a as a provider, are you required to hire a specific type of case manager
Josanna Vaz
2:49:13
to persist?
Christine Quinn
2:49:14
We negotiate for each shelter, with the city about how many case managers, how many housing specialists, how many this, how many that, a goal of how many should be bilingual or more than that.
2:49:25
So yes.
UNKNOWN
2:49:26
Do do
Diana Ayala
2:49:26
they stipulate, like, how often those case, managers should be meeting with, families?
Christine Quinn
2:49:32
Well, they don't they don't stipulate that, but they we we set a goal for how many housing placements we get.
2:49:38
Right?
2:49:39
So that's what the goal is that we get.
2:49:41
The main goal we get judged on, And depending on what your situation is, depends on how much case management it's minimally, you know, once a week, but sometimes it's more than that.
Diana Ayala
2:49:51
Yeah.
2:49:51
I'm trying to
Christine Quinn
2:49:52
There is there are rules around things like newborn children.
2:49:56
So we do unit visits every other week.
2:49:59
Unless there's a newborn, we do it every week.
Diana Ayala
2:50:02
Okay.
2:50:02
Yeah.
2:50:02
I'm just trying to determine why there's such a huge discrepancy between sites in terms of the level of case management or case assistance that folks are receiving.
2:50:11
It seems like in some, you know, in some cases, people are receiving, you know, fairly adequate amount of, face to face time.
2:50:19
And in some place in some instances, it's only, you know, every 15 days, right, or right 15 days prior to the expiration of their time at that specific site?
Christine Quinn
2:50:28
I mean, it's off well, there's 2 things.
2:50:30
1, it's often a budget question.
2:50:32
Right?
2:50:32
And different organization will will negotiate their budgets in different way depending on their model.
2:50:39
2, you know, what they really judge us on, as I said, are housing placements.
2:50:44
But there really isn't an expectation of housing placements for the migrants because they have no access presently to housing subsidies.
2:50:50
So that may be part of it.
Diana Ayala
2:50:53
Which is interesting because the idea behind the 30 60 day rule is to help people transition to housing
UNKNOWN
2:50:59
Right.
Diana Ayala
2:51:00
And self sufficiency.
2:51:01
Okay.
2:51:02
I appreciate that.
2:51:03
Yep.
2:51:03
Do you have any questions?
2:51:04
Did you wanna add something else, Chris?
2:51:06
Oh, did you did you have a question?
