Q&A
Security staff training on privacy and concerns about threats to residents
1:49:20
·
65 sec
Council Member Avilés raises concerns about security staff training on privacy issues and reports of threats made to residents who file grievances. The discussion highlights the need for better understanding of these issues and proper training for all staff.
- It is confirmed that security staff receive some training on privacy issues, but specific details are not provided
- Council Member Avilés reports hearing about residents being threatened regarding their immigration status when filing grievances
- Administration officials express concern about these reports and request specific information to investigate
- The discussion underscores the importance of proper training for all staff, including security personnel, to protect residents' privacy and rights
Alexa Avilés
1:49:20
So are, security contracts that are held to provide security services on the facilities, are those staff trained in in privacy?
UNKNOWN
1:49:33
Yeah.
Molly Schaeffer
1:49:33
I think it's part of their trainings.
Alexa Avilés
1:49:34
Part of the reason why I ask on it, to be honest and pointed, is that what we have heard quite a lot is people being threatened.
1:49:42
That if they put forward grievances and facilities or are not happy, that staff are threatening them in their status.
1:49:53
And so I would really like to understand what the training is, and also separately and apart, what is the process to receive grievances of of those sorts?
Molly Schaeffer
1:50:05
So if you're hearing anything from clients in care, please share specifics of that so we can actually look into it because those are obviously very, very concerning.
1:50:15
Yeah.
1:50:16
We, you know, have protections honestly, what you're hearing from the ground would
Christine Quinn
1:50:19
be very concerning
UNKNOWN
1:50:19
to us,
Molly Schaeffer
1:50:20
so we wanna make sure that we can look
UNKNOWN
1:50:20
into it on a site
Molly Schaeffer
1:50:20
by site basis.
1:50:21
Is there is there a place where, folks in facility would know where to put a grievance?
