Q&A
Comparison of voice calls and text messages for 911 services
0:36:34
·
39 sec
Deputy Commissioner Barbera explains why voice calls are generally faster to process than text messages for 911 services. The discussion highlights the efficiency of direct verbal communication in emergency situations.
- Voice calls allow for faster direct questioning and responses
- Text sessions require significantly more messages to convey the same information
- Example: 175,000 text sessions required almost 3,800,000 messages
Erik D. Bottcher
0:36:34
Why is a voice call faster in processing?
Robert Barbera
0:36:39
The call taker is able to ask direct questions and get responses faster than messaging going back and forth.
0:36:47
To give you an example of that, with the 175,000 plus text sessions that were received so far, it's required almost 3,800,000 messages to go back and forth for those 175,000 sessions.
0:37:06
So it's much faster to process a response during a voice call than it is with a text session.
