The citymeetings.nyc logo showing a pigeon at a podium with a microphone.

citymeetings.nyc

Your guide to NYC's public proceedings.

AGENCY TESTIMONY

Discussion of Introduction 197: Reporting on text-to-911 language availability

0:08:31

·

76 sec

Barbera addresses Introduction 197, which proposes requiring OTI to report on the future availability of text-to-911 in designated city languages.

  • Currently, on-site language translation support for 911 is available in Spanish, with other languages supported through LanguageLine.
  • No changes to language availability are anticipated when the first phase of NG911 is completed next year.
  • Future enhancements may include real-time translation technology for text-to-911 in multiple languages.
  • Barbera suggests that progress reporting on language accessibility could be incorporated into existing reporting schedules.
Robert Barbera
0:08:31
Next, introduction 197 proposes to require OTI to report on the future availability of text to 911 in the designated city languages.
0:08:44
Today, on-site language translation support for 911 callers and texters is in Spanish, with other language translation services supported through LanguageLine.
0:08:56
There is no anticipated change to language availability when the first phase of NG 911 is completed next year.
0:09:04
However, one of the major advantages of Next Generation 911 is that the foundation of a modern system allows us to evaluate newer technologies to continue to enhance callers' and texters' experiences.
0:09:20
While our focus and priority at this stage in implementation is to make a seamless cutover to the new IP based system, acquiring technology that would be able to translate text to 911 in real time is in our roadmap for future enhancements.
0:09:38
Reporting our progress on this endeavor could be folded into our existing reporting schedule to keep the council and the public informed.
Citymeetings.nyc pigeon logo

Is citymeetings.nyc useful to you?

I'm thrilled!

Please help me out by answering just one question.

What do you do?

Thank you!

Want to stay up to date? Sign up for the newsletter.