AGENCY TESTIMONY
Implementation and usage of interim text-to-911 service
0:05:21
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40 sec
Barbera discusses the implementation of an interim text-to-911 service while awaiting full NG911 deployment. This service was launched to address immediate needs for text-based emergency communication.
- Interim text-to-911 was launched in June 2020.
- Since its launch, NYPD has handled over 175,000 text sessions.
- The service has proven to be a worthwhile investment, providing text-based emergency communication for over 4 years before the full NG911 implementation.
Robert Barbera
0:05:21
While we knew the full implementation of NG 911 would take years, we also recognized the urgency behind establishing text to 911 within the legacy 911 system in the intervening period.
0:05:36
To that end, we launched Interim Text to 911 in June of 2020.
0:05:43
Since then, NYPD has fielded over 175,000 text sessions.
0:05:50
Although NG 911 has not yet been completed, the public has been able to text 911 for over 4 years, which has proven to be a worthwhile investment.
