AGENCY TESTIMONY
Introduction and background on NYC's 911 system
0:03:13
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125 sec
Robert Barbera, Deputy Commissioner of Public Safety and Emergency Management for OTI, introduces himself and provides context on New York City's 911 system. He highlights the collaboration between OTI, NYPD, and FDNY in overseeing the technology behind the emergency communication system.
- NYC's 911 system is the largest and most complex in the nation, handling over 9 million calls and 45,000 text sessions annually.
- The city is in the process of migrating from the legacy 911 system to Next Generation 911 (NG911), a modern IP-based network.
- NG911 will allow for multimedia data acceptance, improved interoperability, and enhanced call routing capabilities.
Robert Barbera
0:03:13
Good afternoon, Chair Gutierrez and members of the City Council Committee on Technology.
0:03:20
My name is Robert Barbera and I am the deputy commissioner of Public Safety and Emergency Management for the Office of Technology and Innovation, OTI.
0:03:30
Thank you for the opportunity to discuss our progress on next generation 911, also known as NG911, and future opportunities to expand language access for our city's 9 11 system.
0:03:46
OTI, in collaboration with the New York Police Department, NYPD, and the Fire Department of the City of New York, FDNY, oversees the technology underpinning New York City's vast 911 system.
0:04:02
Our city's 911 system is the largest and most complex emergency communication system in the nation, receiving over 9,000,000 calls and handling nearly 45,000 text sessions a year.
0:04:17
For several years, all three agencies have been collaborating to migrate the legacy 911 system to a modern, IP based, all digital network called Next Generation 911.
0:04:32
This project has been essential to ensure a resilient and modern technical foundation of one of our city's most critical services, while continuing to provide essential, uninterrupted emergency response services.
0:04:48
The establishment of critically needed, modern infrastructure can also pave the way for other enhancements and benefits, including the acceptance of multimedia data, for example, text, photos, videos, etcetera, improved interoperability between all public safety agencies that share a 911 system improved call routing between neighboring jurisdictions and greater accuracy when identifying a caller's location.
