Q&A
Discussion of CUNY's current complaint portal and its effectiveness
0:24:35
·
75 sec
Council Member Eric Dinowitz questions CUNY Chancellor Felix Matos Rodriguez about the effectiveness of CUNY's current complaint portal. The discussion highlights ongoing issues with the portal, including student confusion about where to report discrimination and lack of responses to complaints.
- Dinowitz points out that students are still confused about reporting procedures and often don't receive answers to their complaints
- Chancellor Rodriguez acknowledges that the current portal was an in-house, low-tech solution created in response to previous feedback
- The conversation reveals that a new portal is being developed, with an RFP (Request for Proposal) set to be released on the day of the hearing
Eric Dinowitz
0:24:35
Thank you, chancellor.
0:24:39
As I mentioned in my opening 2 years ago, we held the hearing on antisemitism.
0:24:43
And one of the big issues was students were confused about where to report issues of discrimination, confused about who they report to, confused about whether they get any answer from that.
0:24:56
And as a result, in part from that hearing, you established the portal.
0:25:01
And since the time of the establishment of that portal, as mentioned in the Littmann report, there are still issues.
0:25:07
There's still issues of confusion about where to report, about getting answers, responses to the extent that many students don't even bother reporting to the portal anymore because they feel as though they'll get no answer.
0:25:22
So I wanna talk about this portal first.
0:25:26
So I wanna be clear.
0:25:27
Will this updated portal you said you had a contract for a new We
Felix Matos Rodriguez
0:25:32
sent the RFP for a CMS.
0:25:33
Yes.
Eric Dinowitz
0:25:33
And when did you send that?
Felix Matos Rodriguez
0:25:35
The the
Julie Menin
0:25:37
It was supposed to come out today.
0:25:38
Hold on.
Kayla Aaron
0:25:38
Just say it's it's going out.
Felix Matos Rodriguez
0:25:39
It's going out.
0:25:40
Yes.
0:25:40
Today?
Eric Dinowitz
0:25:42
Yes.
0:25:43
It's going out today?
Felix Matos Rodriguez
0:25:44
Yeah.
0:25:44
For procurement.
0:25:46
Yep.
0:25:46
Oh, so
Eric Dinowitz
0:25:47
it hasn't gone out yet?
0:25:48
Okay.
0:25:48
It's going out today.
Kalman Yeger
0:25:49
Yep.
