Q&A
Discussion on CUNY's complaint portal and its effectiveness
1:45:26
·
99 sec
Council Member Vernikov questions Chancellor Rodriguez about the number of complaints submitted to CUNY's reporting portal, including those related to antisemitism. The Chancellor is unable to provide specific numbers, prompting criticism about the portal's effectiveness.
- Chancellor Rodriguez cannot provide exact figures for complaints submitted or responded to
- Lippman report described the portal as a 'black box'
- Students report not receiving responses or acknowledgments for their complaints
Inna Vernikov
1:45:26
Chancellor, how many complaints were submitted to the portal?
Felix Matos Rodriguez
1:45:31
So we send that we send that information, in the summer to to the council so we can
Eric Dinowitz
1:45:36
send you
Inna Vernikov
1:45:36
Do you know?
1:45:37
Do you know how many complaints are submitted to the portal?
1:45:39
So We've been talking about the portal for 2 years now.
Felix Matos Rodriguez
1:45:42
And, so we have I mean, the the last count for the month of October, there are about, you know, 200, cases there for the system.
Inna Vernikov
1:45:53
200 cases for October or 200 cases in the portal?
Felix Matos Rodriguez
1:45:57
Those are those are the combination of things that
Inna Vernikov
1:46:00
we're seeing.
1:46:00
Many cases have been submitted to the portal since the portal has launched?
Felix Matos Rodriguez
1:46:04
Total of since the last 2 years?
1:46:05
I don't
Eric Dinowitz
1:46:06
know that.
Felix Matos Rodriguez
1:46:06
We can get you that information.
Inna Vernikov
1:46:07
Approximately?
Felix Matos Rodriguez
1:46:08
I I don't I don't know.
Inna Vernikov
1:46:09
Do you know how many
Azriel Genack
1:46:10
of them?
Felix Matos Rodriguez
1:46:10
We have submitted to the council the last 2 summers that that information.
Inna Vernikov
1:46:14
Do you know how many of them were alleged to be complaints of antisemitism?
Felix Matos Rodriguez
1:46:19
Not offhand.
Inna Vernikov
1:46:20
You don't know?
1:46:21
Do you know how many complaints were responded to from the portal?
Felix Matos Rodriguez
1:46:25
So, again, it it varies from case to case on the campus.
1:46:28
You can put something in the portal.
Inna Vernikov
1:46:29
Do you know how many?
1:46:31
Yes or no?
Felix Matos Rodriguez
1:46:31
We can get you that information.
Inna Vernikov
1:46:32
Okay.
1:46:33
Do you know how many were substantiated?
Felix Matos Rodriguez
1:46:35
We can get you that information.
1:46:36
I don't know it offhand.
Inna Vernikov
1:46:37
Okay.
1:46:38
Well, just to mention, judge Lippman in his report said that the portal operates as a black box.
1:46:44
And you'll hear from students that when they submit a complaint, and I think council member Benavides mentioned it, they don't get a response.
1:46:51
So it's not that there's no review and and answer as to what what the you know, about the complaint.
1:46:58
There's no response period.
1:46:59
They don't even get an email acknowledging that they submitted a complaint.
1:47:03
So that needs to be changed immediately.
