AGENCY TESTIMONY
Implementation of case management system for discrimination complaints
0:20:06
·
54 sec
Chancellor Matos Rodriguez outlines the implementation of a new case management system (CMS) to improve the handling and tracking of discrimination and retaliation complaints across the CUNY system.
- Describes the purchase of a CMS for the existing discrimination reporting portal
- Highlights features allowing individuals to monitor the status of their complaints
- Mentions improvements in tracking complaints and issuing reports and notifications
- Notes that this addresses recommendation number 2 of the Lippman report
Felix Matos Rodriguez
0:20:06
CUNY is currently purchasing a case management system, CMS, for the portal we created 2 years ago to enable members of our community to report incidents of discrimination and retaliation.
0:20:18
The new system would allow individuals to monitor the status of of their complaints and it would also help the university improve the way it tracks complaints in the portal and issues reports and notifications.
0:20:31
In the meantime, the portal has been updated to confirm receipt of an individual's initial report and to notify them of an outcome.
0:20:42
The portal was always designed to be a first step.
0:20:45
Until it was launched in the fall of 2022, CUNY had not had no centralized way to gather information about discrimination claims system wide.
0:20:55
This addresses recommendation number 2 of the Littmann report.
