Q&A
Reporting process and new complaint portal implementation
2:10:38
·
36 sec
The discussion focuses on the current and future reporting process for student complaints, including the implementation of a new portal.
- Reports can currently be filed through an existing portal.
- A new portal is being developed to improve the reporting process.
- The timeline for the new portal is estimated to be by summer, depending on the procurement process.
- Council Member Menin suggested an expedited process, which CUNY will consider.
Eric Dinowitz
2:10:38
When that happens, you said a report needs to be filed.
2:10:41
Is that done on the portal?
Felix Matos Rodriguez
2:10:43
It it can be done in the portal.
2:10:45
Yes.
Eric Dinowitz
2:10:46
It can be done in the portal.
2:10:47
And as part of the new portal, will that be an option for the new portal?
Felix Matos Rodriguez
2:10:50
Absolutely.
Eric Dinowitz
2:10:51
And, again, you don't have a timeline for when the new portal is up and running.
2:10:55
Just I just wanna
Felix Matos Rodriguez
2:10:56
I mean, again, based on the on the procurement, we think that by the summer that it should be up and running.
2:11:01
It it depends on the procurement process.
2:11:03
Now we have the the added, suggestion by council member, Manning about doing, something expedited, so we look into that, and maybe it will happen faster.
Eric Dinowitz
2:11:13
Yes.
