Q&A
Discussion on tracking referrals and handoffs in mental health services
1:42:26
·
43 sec
Council Member Linda Lee engages in a discussion about tracking referrals and handoffs in mental health services. The conversation is prompted by Fiodhna O'Grady's comment on the low follow-through rate for referrals among adults.
- Lee expresses concern about tracking referrals and handoffs with city agencies
- She questions whether and how referrals are being tracked
- The council member emphasizes the importance of understanding how handoffs are given to on-the-ground providers
Fiodhna O'Grady
1:42:26
And I think, I forgot to add that just look at referrals as well because referrals are often about the person who's taking care of someone because it feels good to give something sensible, and you think, did that.
1:42:39
You know?
1:42:39
But, if you look at adults, I think it's up to maybe 80% of referrals are not actually followed through with.
UNKNOWN
1:42:45
Mhmm.
Fiodhna O'Grady
1:42:46
So I'll leave it at that.
Linda Lee
1:42:47
And I think that's my biggest, question I always have with the city agencies I'm gonna say outward.
1:42:53
Right?
1:42:53
Is is how are we tracking that?
1:42:55
Is there a way to track it, number 1?
1:42:56
Are we tracking it?
1:42:57
And then, also, how is that handoff being given to you all as the providers on the on the ground?
1:43:03
So yeah.
1:43:04
That's something that is a good point that we'll look out for.
1:43:06
So thank you.
1:43:09
Okay.
1:43:09
And next, we have our last in person panel.
