Q&A
Community reception of e-scooter program in eastern Queens
0:16:39
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117 sec
Assistant Commissioner Carry discusses the reception of phase 3 of the e-scooter share program in eastern Queens and how DOT is addressing community concerns.
- The program has seen robust usage with many new accounts created in the expansion area
- DOT has conducted extensive community outreach, including 35 briefings with officials and stakeholders
- There are concerns about improperly parked e-scooters
- DOT is planning to install new bike corrals to help organize scooters and reduce parking issues
- Scooter operators are hiring additional local staff and temporarily reducing fleets in winter months to address concerns
Selvena N. Brooks-Powers
0:16:39
What has been the reception of phase 3 of the East Scooter Share program that was implemented in, eastern Queens, and how is DOT factoring in the community concerns?
Will Carry
0:16:54
As I said in the in the thank you for the question, chair.
0:16:56
As I said in my response to the last question, we've seen, a robust response.
0:17:01
We've seen a lot of people, using the service and we're heartened by that.
0:17:06
We have, you know, participated in a lot of community outreach to get feedback from, from the community, including 35 briefings with elected officials, community boards, and other community stakeholders, and that was just prior to launch.
0:17:20
We've done on street and online public education and, feedback prior to launch.
0:17:26
And then we did 6 weeks of on street education and outreach following the launch.
0:17:33
You know, we are hearing, you know, from from you, from your constituents, from others in the community about concerns that, you know, e scooters are often not parked, correctly.
0:17:41
And we remain committed to working with the community and with the companies to make improvements.
0:17:52
And, we are in the process of planning and installing new bike corrals to help organize scooters and reduce the number of improperly parked scooters.
0:18:01
The 3, scooter share operators, Bird, Lime, and Veo are working to quickly address these concerns by hiring additional staff locally, to improve the parking of scooters.
0:18:13
And, operators are currently temporarily reducing their fleets in the winter months, which should help reduce improperly parked, scooters.
0:18:23
And, as the commissioner mentioned, we're also looking to move towards, a corral, you know, to we have corrals in your in in the scooter zone now, but to create additional corrals to help, better organize the street.
