AGENCY TESTIMONY
Family experience survey results
0:12:20
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50 sec
The Commissioner presents findings from the annual family experience survey, which gathers feedback from families who have participated in ACS prevention programs.
- 94% of participants reported being happy with the prevention services received
- 90% would recommend the services to a family or friend
- 93% said the services are helping them achieve their goals
Jess Dannhauser
0:12:20
As required by local law 17 of 2018, ACS conducts an annual family experience survey to gather feedback from families who've participated in prevention programs.
0:12:29
The 2023 family experience survey found that approximately 94% of survey participants said they're happy with the prevention services they received.
0:12:37
90% said they would recommend the service to a family friend, and 93% said the services are helping them achieve their goals.
0:12:44
ACS has used family feedback to inform our work with city agency partners and the public about what ACS provides without a child welfare investigation, as well as to enhance our internal capacity to help families connect to community based resources and supports outside the child welfare system.
0:13:00
The results of the 2024 survey, which we anticipate based on our private feedback, will have similar findings will be released in the coming weeks, and we look forward to sharing those results with the chair and the council.
