Q&A
Feedback mechanisms between IBSPs and SBS for program improvement
0:17:18
·
32 sec
The discussion focused on the feedback mechanisms between IBSPs and SBS, and how this feedback is incorporated into program design. Key points include:
- Feedback is channeled through the administration, including Deputy Commissioner Kitty Chan and Assistant Commissioner Sherry Lane
- SBS takes all feedback from providers seriously
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Efforts are made to incorporate feedback to ensure high-quality, free services for New York businesses
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The responses indicate a willingness to listen to provider feedback, but the specifics of how this feedback is systematically incorporated into program design were not detailed.
Amanda FarÃas
0:17:18
us.
0:17:18
And then, in terms of your meetings with the IBSPs and SBS and the other agencies, what feedback mechanisms exist between the two parties?
0:17:26
And how do you incorporate that feedback into the program design?
Kitty Chan
0:17:31
The the feedback would go through, the administration, myself, and and Sherry, as well as the the program team that's that's working with them.
0:17:39
We take, all feedback that we receive from our our providers very seriously, and we try to incorporate it and make sure that we're delivering quality high quality, free services to New York.
