Q&A
Overview of IBSP program operations and service delivery
0:11:11
·
111 sec
Council Member Amanda Farías inquired about the Industrial Business Service Provider (IBSP) program operations. Key points discussed include:
- The number of industrial businesses served by IBSPs since January 2022 (1,771)
- Geographic distribution of IBSPs across NYC boroughs
- Common types of assistance provided, such as business consultations
- Methods for measuring program outcomes, including metrics on businesses reached and consultations delivered
Amanda Farías
0:11:11
Thank you so much for your testimony this morning.
0:11:15
I'd like to talk a little bit about IBSP program operations.
0:11:18
How many industrial businesses did IBSP serve this year in total?
Sherry Lane
0:11:34
Thank you for that question.
0:11:36
Since the beginning of the administration, the IBSPs have served almost 2,000 small businesses at 1771, to be exact.
Amanda Farías
0:11:45
Sorry.
0:11:45
You said 2,012 in the last 3 years, I guess, coming up?
Sherry Lane
0:11:50
Since January 2022.
UNKNOWN
0:11:52
2022.
0:11:53
Okay.
Amanda Farías
0:11:56
Okay.
0:11:56
Great.
0:11:56
What is the geographic distribution across the IBZs, and what are the most common types of assistance required?
Sherry Lane
0:12:04
We have 9 industrial business service providers, and there are 3 in Brooklyn, 3 in Queens, 1 in Manhattan, 1 in the Bronx, and 1 in Staten Island.
0:12:16
And
Amanda Farías
0:12:17
common types of assistance that's requested from these IBSPs?
Kitty Chan
0:12:22
Well, for all businesses, we provide them with business consultations to make sure that we're actually make meeting their needs.
0:12:29
A lot of businesses may come in not unaware of the vast array of services that SBS offers, so we find that business consultations make the most sense for all businesses.
Amanda Farías
0:12:41
Okay.
0:12:41
And how do you measure program outcomes?
Kitty Chan
0:12:46
Well, we have, metrics in terms of goals reached, businesses reached, the number of courses for for the BSCs, the number of courses delivered, the number of business consultations delivered.
