citymeetings.nyc

Your guide to NYC's public proceedings.

Q&A

Comparison of outage notification protocols between NYCHA and PACT developments

1:31:04

·

78 sec

Council Member Chris Banks asks about the protocols for notifying tenants of service interruptions or outages in NYCHA buildings, comparing them to PACT developments. Keith Grossman from NYCHA explains their notification process in detail.

NYCHA distinguishes between planned and unplanned outages in their notification process
For planned outages, residents receive robocalls 48 hours in advance, 24 hours in advance, and the morning of the outage
For unplanned outages, residents receive immediate robocalls
In both cases, buildings are posted with flyers, and alerts are sent through the NYCHA app
The discussion highlights the more structured approach in NYCHA-managed properties compared to the less defined process in PACT developments

Chris Banks

1:31:04

And in a NYCHA building, what is the protocol?

1:31:07

How's that done?

1:31:08

How do you notify tenants of a interruption, in in service or outage?

Keith Grossman

1:31:14

So, we have, again, I think, I think, may have addressed this earlier.

1:31:21

I'll just reiterate that we use it to vary a number of I may have addressed this in testimony as well.

1:31:26

But we, we

Chris Banks

1:31:26

Now my question, how do you communicate to them verbally?

Keith Grossman

1:31:28

What I'm wondering is, yeah, what I wanted to clarify is are you speaking about specific media we use?

1:31:33

Or

Chris Banks

1:31:34

When there's a outage over service interruption, very straightforward

Keith Grossman

1:31:38

I got you.

1:31:39

Okay.

Chris Banks

1:31:39

Question.

1:31:40

Understood.

1:31:41

Understood.

1:31:41

Communicate to the tenants?

Keith Grossman

1:31:42

Right.

1:31:43

Absolutely.

1:31:43

So an outage is created

Chris Banks

1:31:44

How do you do it on the nitro side?

1:31:46

On the section 9, how do you do it Yeah.

1:31:47

I'm doing it.

1:31:48

In comparison to section 8?

Keith Grossman

1:31:50

No.

1:31:50

We're we're here.

1:31:52

So there's 2 there's 2 types of outages, planned and unplanned.

1:31:54

A planned outages requires 48 hours notice that in advance.

1:31:58

So a resident will see a robocall 48 hours in advance, 24 hours, and then the morning of, for a service outage.

1:32:06

That will allow the resident to prepare an unplanned outage and emergent outage, right, where we have no choice but to take it down in real time.

1:32:12

Residents will see a robocall and the buildings will be post in both instances, the buildings will be posted, and we use flyers, as well.

1:32:21

They also receive my NYCHA

Chris Banks

1:32:23

alerts, for folks who use the app.

← Previous Chapter

Notification process for service outages in PACT developments

Next Chapter →

NYCHA's process for assessing and notifying vulnerable residents during planned outages