Q&A
Concerns about NYCHA's response to weekend heating outages
0:54:33
·
96 sec
Council Member Banks raises concerns about NYCHA's response to weekend heating outages, citing instances where tenants were left without heat from Friday to Monday. Keith Grossman addresses these concerns and explains NYCHA's emergency services.
- Council Member Banks highlights cases where management was unavailable during weekend outages
- Grossman emphasizes that NYCHA has a 24/7 heat desk and emergency services unit
- Residents can report issues through the CCC or My NYCHA app at any time
- Grossman offers to follow up on specific instances of inadequate response
Chris Banks
0:54:33
It's in your response is very interesting because I've dealt with situations in nitro buildings when there has been a heat outage.
0:54:43
And if it started on Friday, management was gone, and, tenants were kinda left to handle to deal with things on their own, waited till management then to deal with the situation on the Monday.
0:54:58
So I wanted to know in those situations, is emergency services, are they proactive, in trying to get the heat back on for these residents?
Keith Grossman
0:55:11
Yes.
0:55:11
Thank you.
0:55:11
Absolute that is that is the name of our game, proactivity, on the after hours.
Chris Banks
0:55:16
Well, we just need to see it on the on the ground level.
0:55:18
Yeah.
0:55:18
Absolutely.
0:55:19
Yeah.
Keith Grossman
0:55:21
Yeah.
Chris Banks
0:55:21
You you eloquently state the you know, what the response is, but it's not it's not being seen by the residents on on the ground level.
0:55:28
So hopefully it can trickle down.
Keith Grossman
0:55:31
Yeah.
0:55:31
Absolutely.
0:55:32
I'm I'm sorry to hear that.
0:55:33
If you have any specific instances, we can absolutely follow-up.
0:55:36
As I said, there's a 247 heat desk emergency services an emergency services unit, there to take calls.
0:55:45
Obviously, if a resident can just because the management office is closed doesn't mean a resident can't put in a ticket.
0:55:50
The CCC, also takes calls, as does the My NYCHA app, 247.
0:55:55
So we're we are open for business.
0:55:57
We are always, looking at those things, especially for heating and especially during heating season.
0:56:03
So like I said, if there's any instances, plea we can speak offline.
0:56:06
I'm happy to follow-up on those specific instances.
Chris Banks
0:56:08
Alright.
