AGENCY TESTIMONY
Enhanced staff training and mentorship programs at NYCHA
0:26:18
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39 sec
NYCHA has implemented new training and mentorship programs to improve the skills and efficiency of their heating staff. These programs aim to increase accountability, oversight, and service quality.
- Introduced a new training model with mentorship for new Heating Plant Technicians (HPTs)
- New HPTs receive training in a low-stress environment before working on actual heating equipment
- Veteran heating staff provide hands-on training and mentorship to new employees
- These changes have resulted in faster resolution of heating issues
Keith Grossman
0:26:18
NYCHA next question.
0:26:19
I'm going to ask you to ask a question.
0:26:20
I'm going to ask you to ask a question.
0:26:20
I'm going to ask you to ask a question.
0:26:24
I'm going to ask you to ask a question.
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I'm going to ask you to ask a question.
0:26:28
I'm going to ask you to ask a question.
UNKNOWN
0:26:30
I'm going to ask
Keith Grossman
0:26:30
you to ask a question.
0:26:32
Model with mentorship, where new HPTs go directly into training to learn in a low stress environment prior to working on heating equipment at a development.
0:26:40
Once assigned to a property, they are paired with veteran heating staff who provide real life hands on training.
0:26:47
These changes are increasing accountability and oversight and efficiency.
0:26:51
And the NYCHA community is benefiting from faster resolution of issues, thanks to the more hands on management of our heating assets.
