Q&A
Heating outage response protocols in PACT developments
1:26:02
·
28 sec
Council Member Chris Banks inquires about NYCHA's heating outage response protocol for PACT developments. NYCHA representative Gillian Connell outlines the standards set for PACT partners regarding heat-related outages.
- For in-unit outages, the standard response time is 24 hours
- For building-wide outages, the standard response time is 8 hours
- These standards are part of NYCHA's reporting requirements for PACT partners
- The brief nature of this exchange suggests that more detailed discussion on this topic may have been cut off or continued beyond the provided transcript
Chris Banks
1:26:02
Since I've taken office.
1:26:03
So I would like to see that.
1:26:06
What is NYCHA's heating outage response, protocol when it comes to pack developments?
Gillian Connell
1:26:14
Sure.
1:26:15
So the, the the standard that we set for our packed partners when we, ask them to report on heat related outages is in unit outages, 24 hours, and building wide outages, the standard is 8 hours.
Chris Banks
1:26:30
Okay.
