Q&A
Issues with repair tracking and confirmation numbers in RAD/PACT buildings
1:19:16
·
134 sec
Council Member Chris Banks raises concerns about the lack of confirmation numbers for repair requests in RAD/PACT developments, specifically at Linden Houses. This issue highlights potential gaps in NYCHA's oversight of private management companies.
- Residents at Linden Houses were not receiving confirmation numbers for repair requests for up to 3-4 years after the RAD/PACT conversion
- Banks contrasts this with NYCHA's previous system under Section 9, where confirmation numbers were provided
- The council member expresses concern that RAD/PACT developments are being left to operate without proper oversight
Chris Banks
1:19:16
Are you aware that they just recently put in a, system where, the residents, once they put in a a repair, that they they get a confirmation number?
Gillian Connell
1:19:26
I believe that they should be getting confirmation numbers at Linden.
1:19:29
Yes.
Chris Banks
1:19:29
No.
1:19:29
I said, are you aware that they recently put in place they've, been managing the development for maybe the last 4 years.
1:19:38
They've taken over the development for the last 4 years.
1:19:42
Residents have been complaining that they have not had a, they they weren't getting a confirmation number or some type of work order number when they put in work order complaints or repairs.
1:19:54
It was brought to my attention recently, a month ago, at a TA meeting, that, the the that there was no confirmation number being given to the residents, when repairs were put in, or complaints were put in.
1:20:10
And management admitted that there was no, a a a a number or, confirmation number being given.
1:20:19
Were you aware of that?
1:20:20
And what type of oversight were you providing that led to that, 2 year or 3 year gap with this level of incompetence existed?
Gillian Connell
1:20:30
So if they're not providing a work order specifically to the resident, they're absolutely tracking it by unit number and and address Follow-up with
Chris Banks
1:20:37
their Well, let me say this, when, when it was under section 9, every repair got a confirmation number or or some type of number, so a reference number that that they can reference to.
1:20:49
So I want to know, it it worked under NYCHA.
1:20:54
Again, this just goes back to to this, it seems like the RAD packs are being left to do what they want to do, when they want to do it.
1:21:03
And that's why I question, NYCHA's role in providing oversight over these developments.
1:21:10
It seems as though you just handed the keys to these new developers, and have left them alone.
1:21:16
And I've seen that on multiple occasions, and the 12 developments or the 4 developments that have been converted over to the RadPAC program.
1:21:25
So I I wanna drill down on what type of oversight are you really providing.
