Q&A
Notification process for service outages in PACT developments
1:30:15
·
47 sec
Council Member Chris Banks inquires about the process for notifying tenants in PACT developments about service outages or interruptions. Gillian Connell explains NYCHA's role and the responsibilities of PACT partners in this process.
- PACT partners, not NYCHA, are responsible for notifying residents of service outages
- PACT partners should provide advance notice to residents for planned service outages
- NYCHA does not directly notify tenants in PACT developments of outages or interruptions
- The discussion reveals a potential gap in oversight or standardization of notification processes across PACT developments
Chris Banks
1:30:15
How, how did you notify tenants living in the PAC developments of service outages or interruptions?
Gillian Connell
1:30:22
Sure.
1:30:22
So each of our partners should be providing advance notice, to residents in instances of service outage.
Chris Banks
1:30:34
How does NYCHA let me repeat this question again.
1:30:37
How do you notify the tenants living in the PAC developments of service outages or interruptions?
Gillian Connell
1:30:43
So NYCHA wouldn't be doing those notifications.
1:30:46
The PACT partners would be responsible for notifying the residents.
Chris Banks
1:30:51
So do you require them to notify tenants of any outage or interruptions?
Gillian Connell
1:30:58
They should be, they should be notifying residents of planned service outages.
