Q&A
NYCHA's approach to improving repair times and handling requests
0:50:07
ยท
83 sec
Keith Grossman explains NYCHA's approach to improving repair times and handling requests, emphasizing their goal to limit repairs through preventative maintenance.
- NYCHA aims to address repairs through both day-to-day operational responses and capital improvements
- For individual heat complaints, they aim to respond within 24 hours
- The process includes inspecting heating equipment from the apartment to the boiler room
- Multiple temperature checks are conducted throughout the inspection process
Chris Banks
0:50:07
How is NYCHA working to improve the time it takes, to, to perform general repairs at its buildings?
0:50:15
And how are current repair requests handled?
Keith Grossman
0:50:21
Yeah.
0:50:22
So, obviously, our our goal is to as we talked extensively about the preventative maintenance program, our goal is to limit those repairs as much as humanly possible.
0:50:31
That being said, again, we I'll go back to the old infrastructure adage, right, where our infrastructure is very old, and takes time to repair.
0:50:38
So I think we're we're addressing it in 2 ways.
0:50:41
I'll just take the general, you know, the day to day operational response, and then I'll pass it to Dylan, and we can talk about some of our capital our capital focus on those major repairs and how we look at that.
0:50:57
You you know, on a day to day basis, right, if we we got a ticket, we are doing our best to get to the those individual heat complaints within 24 hours, right, per per law.
0:51:08
We are we we will go to the apartment.
0:51:12
We will inspect the heating equipment.
0:51:13
We will ensure that, the the element is working.
0:51:17
We'll go all the way down to the basement.
0:51:18
You know, I'm sorry.
0:51:19
The convector is functioning and providing steam.
0:51:21
We'll go down to the basement.
0:51:22
We'll check the equipment.
0:51:23
Go to the boiler room, come back, and we're taking multiple temperature checks throughout that time to make sure we're not dropping below that.
0:51:29
And that's just on a day to day repair.
Chris Banks
0:51:31
What's the actual time frame that it takes when a repair comes in or a, a a tenant complains about Sure.