Q&A
NYCHA's handling of heating complaints from tenants in PACT developments
1:29:28
·
32 sec
Council Member Chris Banks inquires about how NYCHA handles heating complaints from tenants living in PACT developments. Gillian Connell explains the process for addressing these complaints.
- Residents should first contact their property manager for complaints
- Complaints received through council members are routed to the real estate team or directly to the PACT partner
- NYCHA's role is primarily to forward complaints to the appropriate PACT partner for resolution
Chris Banks
1:29:28
Okay.
1:29:28
So then how does NYCHA handle heating complaints that come in from tenants living in the PAC developments?
Gillian Connell
1:29:35
Sure.
1:29:36
So, up first, the residents should always contact their property manager first because they're in the best position to respond.
1:29:43
But I understand that in some instances, complaints may come in through council member to our intergov team.
1:29:49
Correct.
1:29:49
And when that happens, they quickly get routed, to the real estate team or directly to the partner, and we send them to the partner directly.
Chris Banks
1:29:57
How do you maintain the data?
Gillian Connell
1:29:59
How do we maintain
