Q&A
NYCHA's process for assessing and notifying vulnerable residents during planned outages
1:32:23
·
136 sec
Council Member Chris Banks inquires about NYCHA's process for assessing and notifying vulnerable residents, such as elderly or disabled individuals, during planned outages. Keith Grossman from NYCHA explains their approach to handling these situations.
- NYCHA maintains a list of vulnerable residents in each property office
- The Resident Services Partnerships Initiative (SPI) department conducts outreach to vulnerable residents
- For prolonged service disruptions, NYCHA reaches out to vulnerable residents in advance
- Special consideration is given to residents who rely on life-sustaining equipment
- The process appears to be more reactive than proactive, with follow-ups occurring during the outage rather than comprehensive assessments before planned outages
Chris Banks
1:32:23
alerts, for folks who use the app.
1:32:25
So when there's a plan outage, right, on the, section 9 side, do the management company or sorry.
1:32:35
The management company.
1:32:36
Does the management office, housing assistance manager, superintendent, whoever Do they doorknob?
1:32:42
Do they take individual assessments of, of of of, you know, if they're elderly folks or folks with disabilities, in a plan outage?
1:32:52
Like, what's the time frame between the the the the the the assessments being done, the door knocking being done, a thorough, thorough assessment, when there's a plan outage?
Keith Grossman
1:33:07
There's a number of ways we do outreach.
1:33:09
Our resident services partnerships initiative, our SPI department who, will do outreach.
1:33:16
We maintain a list of
Chris Banks
1:33:17
Do you pick and do
UNKNOWN
1:33:19
we do
Keith Grossman
1:33:19
outreach?
1:33:19
Yeah.
1:33:19
We do.
Chris Banks
1:33:20
It sounds like you pick and choose.
1:33:21
I'm actually is there a protocol or something established?
Keith Grossman
1:33:25
When we know that there's going to be yeah.
1:33:27
So when we know that there's going to be a prolonged service disruption, we do reach out to vulnerable residents prior to.
1:33:33
That list is maintained in the property office, and our resident services team, will will reach out, in advance.
1:33:40
And that goes for unplanned as well.
1:33:41
We will make sure that our residents, who perhaps are on life sustaining equipment, for example, are still able to use that equipment.
Chris Banks
1:33:51
So Right?
1:33:51
For electrical outages.
1:33:52
So I just wanna make sure we we get this on the record.
1:33:55
So there are assessments that are done for individual tenants, by management.
1:34:01
So if there is a planned outage, the the, the whatever the effects are won't be adverse to the tenants.
Keith Grossman
1:34:12
If there is a planned outage after
Chris Banks
1:34:14
the delivery there's a plan outage.
Keith Grossman
1:34:15
Yeah.
1:34:15
If there's a plan
Chris Banks
1:34:16
individual assessment's done, to make sure you're meeting the needs of those tenants who may have disabilities or
Keith Grossman
1:34:22
I don't so, yeah, I think we follow-up during we do follow-up during the outage.
1:34:26
But prior to the outage, we wanna make sure that those residents, especially, for example, an elevator I mean, this is off topic, but an elevator outage.
1:34:33
Right?
1:34:33
We would let residents who, have ambulatory difficulties understand that the elevator is gonna be out.
