AGENCY TESTIMONY
NYCHA's progress in reducing heating outages and response times
0:20:37
·
96 sec
NYCHA reports significant improvements in addressing heating outages, including faster resolution times and a decrease in the number of incidents. The agency is exceeding its targets set by the HUD agreement.
- Heat outages are being resolved in an average of 8.5 hours, below the 12-hour target
- Number of outages has decreased by 40%
- No outages have lasted more than 24 hours this heating season
- Improvements attributed to targeted operational investments and process enhancements
Keith Grossman
0:20:37
Heating outages are down and restored quickly.
0:20:41
We continue to make progress in reducing the number of heat outages as well as the time it takes to resolve them.
0:20:48
As of December 12th, so far this heating season, we are resolving heat outages in an average of 8 and a half hours, well below the HUD agreement target of 12 hours.
0:20:57
We have also decreased the number of outages by 40%, and no outages have lasted more than 24 hours.
0:21:04
This progress is a result of targeted operational investments and improvements to process and management.
0:21:11
Our work is guided by our federal monitor approved action plan, which outlines the procedures and protocols we follow to prevent and respond to outages.
0:21:20
The action plan also details how we communicate with residents about outages and repairs, provide warming centers in certain scenarios, and investigate outages that cannot be restored within 12 hours.
0:21:32
We aim to restore heat within an average of 12 hours overall, within 24 hours for 85 percent of heat outages, and always within 48 hours.
0:21:41
As I noted so far this heat heating season, we are exceeding these targets.
0:21:46
Please keep in mind that an outage pertains to a total disruption of service on an entire apartment line, hallway, building, section of a development, or an entire development.
0:21:55
And outages may be planned for scheduled maintenance or unplanned due to unforeseen emergencies.
0:22:01
When there are planned outages, NYCHA notifies residents in advance via robocalls and notices posted throughout the development.
0:22:08
I would now like to discuss some of the ways we are enhancing heating services, while investing in a sustainable future for our properties.
