Q&A
NYCHA's tenant outreach and engagement process for development projects
1:58:12
·
88 sec
Council Member Chris Banks inquires about NYCHA's process for notifying tenants and incorporating their input in development projects. Dylan Baker-Rice explains NYCHA's engagement strategy, which includes multiple touchpoints during the design phase and regular meetings during construction.
- NYCHA has approximately 5 touchpoints with resident leadership during the design phase
- Biweekly meetings are held during the construction process
- Quarterly on-site meetings discuss future projects and potential alternative energy solutions
Chris Banks
1:58:12
How do you notify NYCHA, tenants when carrying out projects at NYCHA developments?
1:58:16
And do tenants have a a say in how to upgrade or tenants have a a say in how the upgrades or renovations get implemented at their buildings?
Dylan Baker-Rice
1:58:27
Yeah.
1:58:28
So critical to our capital projects is tenant engagement, or stakeholder engagement.
1:58:35
So throughout our planning and design process, we have, multiple touch points, depending on the scope of work.
1:58:43
But an average heating project, we would have roughly 5 touch points during the design phase where we're working with resident leadership to communicate, both the intent of the project and take feedback.
1:58:56
As much as possible, we want to incorporate in tenant direction in terms of infrastructure upgrades, but obviously there are limitations, both funding and commitments, that we have to meet, particularly for heating plants.
1:59:12
But as my colleague shared, we certainly actively engage with residents, in the planning process.
1:59:20
In the construction process, we meet with them on a biweekly basis, so they're free to attend all those meetings.
1:59:26
And we have, quarterly meetings on-site, and that's those are the points where we share future projects, and we have more substantive engagement about whether or not electrification or an alternative energy solution is suitable for the development.
