Q&A
Special attention to heating issues in NYCHA senior buildings
0:57:43
·
114 sec
Council Member Banks inquires about special attention paid to heating issues in NYCHA's 55 senior buildings. Keith Grossman explains NYCHA's approach to addressing heating concerns in these developments.
- Council Member Banks emphasizes the frequent calls about lack of heat in senior buildings
- Grossman initially states that all residents receive equal attention and care
- When pressed, Grossman mentions that they may open valves to provide additional heat in senior buildings
- However, he maintains that NYCHA aims to reduce outages and maintain heat equally across all properties
Chris Banks
0:57:43
Okay.
0:57:43
And, last question before I open the floor up.
0:57:46
What, what what special attention is paid to the 55, NYCHA, NYCHA, buildings?
0:57:55
Because, we constantly get calls about the lack of heat, in the senior buildings.
0:58:02
What special attention is paid?
0:58:04
Because, you know, obviously, seniors require much more heat.
0:58:08
So what's what's what what special attention is played, and is there a special plan for those 55 developments?
Keith Grossman
0:58:16
Thank you, Councilmember Byrd.
0:58:17
So our goal is always to not have a heat outage, of course.
0:58:21
But when we do, it's to restore heat and to maintain heat at proper levels.
0:58:26
We understand that, you know, we we have we have limited resources and limited number of staff, especially on the off hours.
0:58:33
So when there is a major outage at a property, we will respond to that property.
0:58:39
It's regardless of of age, all of our residents get the same special attention and care.
Chris Banks
0:58:46
Again, what special attention is paid to the 55 Senior Developments?
0:58:53
I I get it that, the the the, you know, I I heard your comment, but I wanna know exactly, is there a special attention paid to those particular senior developments?
Keith Grossman
0:59:06
We respond to all residents' heating complaints.
0:59:09
If a resident is if, if a senior resident is is cold or we're seeing, you know, an insufficient heating issue in a in a senior building, we may open open valves a little bit to provide additional heat.
Chris Banks
0:59:24
Right.
Keith Grossman
0:59:24
But all all residents are are treated equally, and we try to reduce outages and maintain heat across the authority.
Chris Banks
0:59:32
Thank you.
0:59:32
Now I'll I'll open the floor up to my colleagues, council member Meeley.
