AGENCY TESTIMONY
Creation and role of Corrective Action Planning Office (CAPO)
0:15:24
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58 sec
Commissioner Park introduces the Corrective Action Planning Office (CAPO) and explains its role in monitoring and evaluating corrective actions for shelter providers. She also outlines remediation strategies and future plans for improving compliance.
- CAPO monitors and evaluates corrective actions from internal and external audits, investigations, and reviews.
- The office tracks compliance for vendors on corrective action plans and identifies repeat issues.
- Remediation strategies include policies, procedures, direct memos, and training for providers.
- Plans for 2025 include incorporating compliance-related issues into more provider trainings and creating a new unit of field staff to assist high-risk providers.
Molly Wasow Park
0:15:24
On monitoring, DSS recently created a corrective action planning office, designed to monitor and evaluate corrective actions stemming from internal and external audits, investigations, and reviews.
0:15:35
This includes tracking compliance for DHS vendors that have been placed on corrective action plans.
0:15:41
Capo tracks issues ensuring completion and compliance and notes repeat issues across providers or programs.
0:15:48
DHS uses policies and procedures, direct memos to providers, and training as remediation strategies.
0:15:54
In 2025, compliance related issues will be incorporated into more provider trainings.
0:16:00
Recent trainings include the comprehensive mock standard invoice review policy training for all contract managers.
0:16:06
Recent policies and guidance include the citywide anti nepotism policy, timekeeping requirements, allocation methodology, and more.
0:16:13
Also in 2025, the agency will be creating a new unit of field staff to assist high risk providers on various compliance related matters matters.
