AGENCY TESTIMONY
DSS approach to provider compliance and accountability
0:14:06
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77 sec
Commissioner Park outlines DSS's approach to ensuring compliance and accountability among shelter providers. She emphasizes the importance of supporting providers while maintaining high standards.
- DSS recognizes the complexity of compliance and aims to be a constructive partner in provider success.
- The agency focuses on three compliance tenets: evaluate, monitor, and remediate.
- Evaluation strategies include audits, risk assessments, performance reporting, research, and investigations.
- DSS has expanded its evaluation strategy to include real-time secondary invoice review for high-risk categories.
Molly Wasow Park
0:14:06
Serving these those ex excuse me.
0:14:09
Serving those experiencing homelessness is incredibly important human services work and the overwhelming majority of the not for profit partners and community organizations made up of countless social workers, housing specialists, lawyers, clinicians, public servants, and many more are engaged in this work for exactly the right reasons.
0:14:25
We wanna lift our fellow New Yorkers up, deliver assistance through a vulnerable moment, and help our neighbors.
0:14:31
At DSS, we recognize the importance of accountability.
0:14:35
In most instances, providers are trying to do the right thing, and we understand that compliance is complex.
0:14:41
Our goal and our approach to compliance is to support providers and, where necessary, help serve as a constructive partner in getting them to a place where they can succeed through through remediation.
0:14:51
Our structure of proactive contract monitoring focuses on 3 compliant compliance tenants, evaluate, monitor, and remediate.
0:15:00
DSS uses and has expanded the scope of evaluation strategies to include audits, risk assessments, performance reporting, research, and investigations.
0:15:09
DSS is expanding the evaluation strategy to include real time secondary invoice review for high risk categories.
0:15:16
This expanded evaluation strategy includes review by executive staff and contract managers, including our vendor management committee.
